resume

  • Natalie Douglas, M.S.

Education

  • SUNY College at Buffalo - Buffalo, N.Y. Master of Science, Creative Studies June 2003 Thesis: Organizing and disseminating information about creativity: Creativity and Innovation Management Journal 1999 in summary
  • Canisius College - Buffalo, N.Y. Bachelor of Science, Business Administration

Additional Professional Development

To continually update my knowledge on relevant career interests, I regularly engage in professional development activities, read journal articles, and attend conferences concentrated in the areas of supervision, leadership, and technology. Attended conferences and actively participated on listservs for The State University of New York Registrar's Association (SUNYRA) and The Middle States Association o of Collegiate Registrars and Officers of Admissions (MSACROA). A complete list of professional development classes is available upon request.

Experience

University at Buffalo - Buffalo, N. Y. Associate Director, Staff Educational Services March 2004 - Present

  • Plan, instruct, administer, and evaluate staff training programs delivered to approximately 100 employees within Student Academic Records and Financial Services (SARFS).
  • Plan and conduct Job Task Analysis designed to document employee tasks within Student Financial Processing.
  • Co-Chair the Staff Educational Services Advisory Committee.
  • Administer and process approximately 550 staff development registrations each academic semester. Train employees in the areas of student academic records technology systems, Microsoft Office applications, and interpersonal skills.
  • Assist Student Response Center (SRC) in providing call center support for admissions calls.
  • Design and develop handouts to use in instructional classes.

University at Buffalo - Buffalo, N. Y. Associate Director/Interim Director, Staff Educational Services July 2003 - March 2004

  • Assisted in preparing for the arrival of new director and start up of the new Staff Educational Services (SES) department.
  • Served on the SES director search committee.
  • Coordinated the renovation of offices for SES.
  • Designed, developed, and instructed basic Student Academic Records and Financial Services (SARFS) skills classes.
  • Conducted an organizational assessment of training needs for approximately 100 employees within SARFS.

University at Buffalo - Buffalo, N. Y. Associate Director, Student Response Center January 2002 - March 2004

  • Coordinated educational programming for all staff in the SRC by creating, developing, and implementing programs that facilitated staff learning of key content areas such as Records and Registration, Student Accounts, Financial Aid, and Admissions.
  • Served as the subject matter expert for SARFS staff and the university community on registration and student demographic systems, processes, and procedures.
  • Appointed as an advisor to the MyUB Need to Know Committee to recommend essential student information.
  • Drafted the Administrative Systems Advisory Board (ASAB) mini charter for Web Update of Address and Expected Date of Graduation and served as the primary sponsor for this project that resulted in implementation.
  • Served as problem resolution expert for the SRC.
  • Coordinated, created and updated content for the SRC website with various academic units.
  • Created/updated registrar portions of the Undergraduate Catalog and other University publications.
  • Supported the University's recruitment efforts by participating in Open House activities Acted as site manager of the SRC. Assisted in the development of the daily scheduling of the SRC staff.
  • Provided technical and instructional support for the automated phone distribution system in the SRC.
  • Assumed Director responsibilities when the Director was unavailable.

University at Buffalo - Buffalo, N. Y. Associate Registrar, Records and Registration October 2001 - January 2002

  • Supervised nine staff members in the Records and Registration unit as well as the Transcript unit located at both the North and South Campus. Addressed registration problems.
  • Served as UB's Cross Registration Officer and oversaw the WNY Consortium of Colleges and Universities Cross Registration Program.
  • Created/updated prose sections of the Undergraduate and Graduate Class Schedule booklets as well as coordinated the publication of these booklets.
  • Provided content for Records and Registration information for the Undergraduate Catalog, and other University publications and coordinated all information disseminated from the collective units of Records and Registration, Student Accounts, and Financial Aid for these publications. Served as content manager for Records and Registration information for the Web and coordinated information from Student Accounts and the Financial Aid offices.
  • Assisted in the transition of the websites for Records and Registration, Student Accounts, and the Financial Aid offices to the "one stop shop", Student Response Center Website.
  • Provided presentations to members of the University community on course registration, as well as mainframe and InfoSource student/course/grading systems training to new campus employees.
  • Assisted in the planning and transition for the reorganization of the units of the Office of Student Finances and Records.
  • Assisted with the transition and implementation of Millard Fillmore College (MFC) to the Office of Records and Registration. Assumed responsibilities including oversight of registration and record keeping for MFC students and the supervision of three additional staff.
  • Collected student data as needed by the University Registrar for local, state, and federal reports.
  • Coordinated Records and Registration problem resolution for the GradMit (Graduate Admission) process.
  • Oversaw office activities in the absence of the University Registrar.

University at Buffalo - Buffalo, N. Y. Assistant Registrar, Records and Registration November 1999 - October 2001

  • Supervised six staff members in the Records and Registration unit located at both the North and South Campus, responsible for direct customer service and the updating and maintenance of student demographic records.
  • Oversaw the registration helpline (phone) activities. Addressed registration-related problems. Coordinated the publication of the Undergraduate and Graduate class schedule booklets.
  • Using InfoSource and Microsoft Access, created reports and provided training to members of the University community in their utilization of InfoSource to secure information about students. Provided student systems training to new members of the University community.
  • Oversaw special course registrations, including SUNY Learning Network, University contract courses, and UUP faculty/staff registrations. Offered presentations to members of the University community on matters relating to the Registrar's Office.
  • Assumed Registrar's responsibilities when she was unavailable.

Committees

  • UB Search Committee - Director of Staff Educational Services October 2003.
  • UB Search Committee - Assistant Director of Web Services June 2003.
  • UB Search Committee - Associate Director Student Response Center July 2002.

Professional Activities

  • Member of, the Middle States Association of Collegiate Registrars and Officers of Admissions (MSACROA) 2001-2002.
  • Member of the State University of New York Registrar's Association (SUNYRA) 1999-2003

Awards

  • Received a Service Excellence Award for, Web Updates - Address and Expected Date of Graduation Project Team June 2003.

Invited Presentations

  • Designed and developed student registration demonstrations for the Honors Colloquium 1999-2003.
  • Designed and developed student registration demonstrations for UB 101 sessions 1999-2003.
  • Creative Problem Solving Facilitator for Emedco, Innovative Signs and Safety Solutions, Williamsville, NY 2003.

Qualifications/Skills

  • Strong analytical, conceptual, and organizational skills.
  • Strong organizational and interpersonal communication skills.
  • Effective supervisory/mentoring skills.
  • Competent in various computer software applications including Windows 2003, Microsoft Office 2003 (Word, Excel, PowerPoint, Access, Publisher, Outlook), and Paint Shop Pro.
  • Growing knowledge of training theories and practices.

References

References available upon request.