Contact Person
Karen Coffey
Associate Professor for EOC

KCoffey@Buffalo.edu

• Perform basic clerical functions
• Adhere to ethical principles
• Demonstrate initiative and responsibiltiy
• Work as a team member
• Manage time effectively
• Prioritize and perform multiple tasks
• Adapt to change
• Enhance skills through continuing education

• Maintain confidentiality
• Practice within the scope of education, training, and personal capabilities
• Prepare and maintain medical records
• Document accurately
• Use appropriate guidelines when releasing information
• Follow employer's established policies dealing with the health care contract
• Comply with established risk management and safety procedures
• Recognize professional credentialing criteria
• Particpate in the development and maintenance of personnel, policy and procedure manuals

• Treat all patients with compassion and empathy
• Recognize and respect cultural diversity
• Adapt communications to individual's abiltiy to understand
• Use professional telephone technique
• Use effective and correct verbal and written communications
• Use medical terminology appropriately
• Receive, organize, prioritize and transmit information
• Serve as a liaison
• Promote the practice through positive public relations