Reference Interview Key Issues

• Seemingly rude, repeated requests for the same item may stem from their homeland experiences with bureaucracy.
• Students may not recognize the difference between "have to," "should" and "could."*
• Students may also translate directly from their language. They may state, “I want you to get me this book now.”* They don’t realize this sounds pushy to us.
• Do not take offence if members of some cultures tend to stand closer to you than you are accustomed to.
• Females, don’t take offense if a male international student requests to speak to only a male librarian.
• Differing cultures have differing views as to the level of formality in male/female interactions. Female librarians should avoid touching the male international learner on the arm to show him the book.
• Not all cultures sanction poking fun at others. Use humor sparingly.

*Ideas from power point presentation notes entitled: “Responding to the Needs of International Students: Tips For Staff Members,” International Student & Scholar Services, University at Buffalo, February 10, 2006. This resource is not available to the general public.