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Analysis]
This example is from the "Hype vs. Reality" article.
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Types of Territories
- Primary: 14, 15, 12
- Secondary/Individual: 3-7
- Secondary/Group: 1, 2, 11, 13, 17
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Potential Conflicts:
- C: Open desk could result in encroachments by people
needingoffice supplies
- A: The public might try to use the staff entrance since it
looks the same as the pulbic entrance
- 14 and 15, 5 and 9, 6 and 10 all have to share desks between
their work stations
- 3-6 may be appropriated by higher echelon staff
- professional staff may resent the amount of space that the
receptionist has
- invasions of personal space may occur at 17
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Self Regulating Features
- Position of receptionist and waiting area keeps public from
venturing too deep into the work space
- Lockers for individual and group possessions allow turns in
use of spaces and reduce conflict
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Resources
- 3-6 have more space than 7-10 since no one is passing by their
desks
- 10 has the least privacy since it is surrounded on three sides
by circulation and has an open side
- 3 and 7 have a space for someone else to sit
- 12, the receptionist, has the most space of all
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Statistics:
- professional staff uses 1/3 of space
- 60-70% of professional staff space is devoted to secondary
group areas
- observations would find that 3-6 would be used much more
heavily than the other work stations
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