First Niagara Bank is a financial services company that offers consumer and business deposit products, loans, financial consulting, securities and investment services, and risk management services. One of the Senior Customer Relations Rep's responsibilities is to assign "night work" to a single customer service rep at the end of each business day. Night work refers to the tasks that must be completed prior to the department leaving for the evening.

Our team created a database that tracks the employee assigned to "night work" each day and to log their completion of the appropriate tasks. The database also has the ability for empoloyees to log any problems they occured while completing their specified tasks. This database can then be reviewed to provide management with information on how to better implement policies containing to night work completion.



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6950 S. Transit Rd. Lockport, NY 14095-0514

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