of Management Science and Systems
School of Management
State University of New York at Buffalo
325N Jacobs Management Center
Buffalo, New York 14260-4000, USA
+1 (716) 645-6117
E-mail: rkishore at buffalo dot
(Computer Information Systems), Georgia State University
M.S. (Computer Information Systems),
M.T. (Technical) Certificate, IIT Madras,
B.E. (Industrial Engineering), University
of Roorkee (now IIT Roorkee),
Kishore's research interests are in IT governance, IT
innovation, and healthcare
IT. He predominantly uses
quantitative research methods
field surveys and secondary data. His
research in the area of healthcare IT was recently funded by two
research grants, one from the federal
Agency for Healthcare Research and Quality (AHRQ) and the other from UB
Home-BASE Center, for studying
the impacts of innovative information technologies (such as
telemonitoring, social media, gamification) on health
outcomes in patients suffering from chronic diseases, including
diabetes and HIV. His research
on IT outsourcing was earlier
funded by the National
Foundation (NSF) with a large, multi-year research grant. Dr. Kishore's
papers have been accepted and/or published in premier journals
Management Journal, MIS
Journal of Management Information
Systems, Information & Management,
Support Systems, Journal of Strategic Information Systems, and IEEE
Transactions on Engineering Management.
also presented numerous research papers and participated
in panels at
international and national conferences. He
currently serves as an Associate Editor for Information &
a premier journal in the IS field. Earlier, he served as a guest
Co-Editor of a
special issue of the Journal of the Association for Information
the flagship journal of the Association for Information Systems (AIS),
the Co-Editor-in-Chief of the Journal of Information Technology
Application, a journal of the AIS. Dr. Kishore also served
Program Co-Chair for the 52nd Annual Computers and People Research
Conference sponsored by ACM SIGMIS 2014, and as an AE,
track-chair, and mini-track
various international, national, and regional conferences including
AMCIS, AOM, and PACIS annual conferences. He also continues to speak
industry and professional groups on topics of his research interests.
Kishore currently teaches graduate
courses on Management
of Globally Distributed Services (GDS) and Technology Management and
E-Business. He designed the GDS course some years ago based on
his research in the area of global IT
He also regularly teaches the graduate course on Analysis, Modeling, and Design in
the school's MS and Executive MS programs in Bangalore, India. Earlier
he taught a graduate course on Systems Analysis and Design
at UB. He also teaches a PhD seminar on a rotation basis, a
has broad appeal and has been taken by PhD students from
departments in the school. Dr. Kishore has also taught as an
international guest faculty in Xiamen University, China, Sogang
University, Korea, and the University of West Indies (UWI), Jamaica. Most of his
courses have received rave reviews and high
ratings from the students, placing them near 95 percentile in the UB
for Dr. Kishore's courses and comments from
students about his teaching can be found on his LinkedIn page
under the Recommendations section.
joining the academia, Dr. Kishore worked in the industry for more than
12 years in a variety of managerial, systems development, and
consulting/advisory roles in the IT services and strategic consulting
arenas. He has extensive experience with information systems/software
development throughout the life cycle in the defense aircraft
manufacturing and IT services industries. He was involved in the
development and implementation of the first
mainframe-based software systems for production planning and
control of defense aircrafts and
related systems at Hindustan Aeronautics Limited, India. He also led the
project for the design and
development of an enterprise-wide application systems suite
for UP State Road Transport Corporation, the largest operator of a
fleet of buses for passenger travel in India. Subsequently as a
management consultant, he provided high-level advisory services to
senior executives and CXOs in the areas of IT
strategy, business-systems alignment, IT performance improvement, and
defining business system scope, specifications, and design. Among
his clients included several large
companies such as Blue Cross Blue Shield of Minnesota, BellSouth, Dun
Software, Pioneer Standard Electronics, and IBM. Dr.
Kishore continues to leverage
his rich industry and consulting experience in both the classroom as
his research activities.
full list of my publications is available at my Google
Scholar page. Papers are also available for download at my ResearchGate
- Aubert, B., Kishore, R., and Iriyama, A. "Exploring and Managing the "Innovation through
Outsourcing" Paradox," Journal of Strategic Information Systems,
- Iriyama, A., Kishore, R., and Talukdar, D. 2015. "Playing
building capability? corruption and HR training as competitive actions
to threats from informal and foreign firm rivals," Strategic
Management Journal, forthcoming.
- Yoo, C. W., Parameswaran, S., and Kishore, R. 2015.
your food from the farm to the table: using information systems that
reduce information asymmetry and health risks in retail contexts,"
Information and Management (52:6), pp. 692-709.
- Parameswaran, S., Kishore, R., and Li, P. 2015.
Measurement Invariance of the UTAUT Instrument: An Assessment with User
Technology Engagement Variables,” Information &
Management (52:3), pp. 317-336.
- Agrawal, M., Hariharan, G., Rao, H. R., and
Kishore, R. 2013. “Competition
services: modeling the role of expertise, satisfaction and
switching costs,” Journal of Organizational Computing and
Electronic Commerce (23:3), pp. 169-199.
- Saxton, G. D., Oh, O., and Kishore, R. 2013. “Rules
models, issues, and systems of control,” Information Systems
Management (30:1), pp. 2-20.
- Kishore, R., Swinarski, M. E., Jackson, E., and
Rao, H. R. 2012. “A
quality-distinction (QD) model of IT capabilities: conceptualization
and two-stage empirical validation using CMMi processes,”
IEEE Transactions on Engineering Management (59:3), pp. 457-469.
- Goo, J., Kishore, R., Rao, H. R., and Nam, K. 2009.
role of service
level agreements in relational management of IT outsourcing: an
empirical study,” MIS Quarterly (33:1), pp. 119-146.
- Zhang, H., Kishore, R., Sharman, R., and Ramesh, R.
modeling language (AIML): a conceptual modeling grammar for agile
integrative business information systems,” Decision Support
Systems (44:1), pp. 266-284.
- Kishore, R. and McLean, E. R. 2007. “Reconceptualizing
compatibility as organizational alignment in secondary IT adoption
contexts: an investigation of software reuse infusion,” IEEE
Transactions on Engineering Management (54:4), pp. 756-775.
- Goo, J., Kishore, R., Nam, K., Rao, H. R., and
Song, Y. I. 2007. “An
investigation of factors that influence the duration of IT outsourcing
relationships,” Decision Support Systems (42:4), pp.
- Zhang, H., Kishore, R., and Ramesh, R. 2007. “Semantics
of the MibML
conceptual modeling grammar: an ontological analysis using the
Bunge-Wand-Weber framework,” Journal of Database Management
(18:1), pp. 1-19.
- Kishore, R., Zhang, H., and Ramesh, R. 2006. “Enterprise
the agent paradigm: foundations of multi-agent-based integrative
business information systems,” Decision Support Systems
(42:1), pp. 48-78.
- Agrawal, M., Kishore, R., and Rao, H. R. 2006.
e-business outsourcing announcements: an event study,”
Information & Management (43:7), pp. 861-873.
- Agrawal, M., Hariharan, G., Kishore, R., and Rao,
H. R. 2005. “Matching
intermediaries for information goods in the presence of direct search:
an examination of switching costs and obsolescence of information,”
Decision Support Systems (41:1), pp. 20-36.
- Kishore, R., Agrawal, M., and Rao, H. R. 2004-5.
information technology sourcing during technology growth and maturity:
an empirical study of e-commerce sourcing,” Journal of
Management Information Systems (21:3), pp. 47-82.
- Randeree, E., Judd, S., Kishore, R., and Rao, H. R.
adoption of ASPs in healthcare,” Journal of Healthcare
Information Management (17:4), pp. 67-71.
- Kishore, R., Rao, H. R., Nam, K.,
Rajagopalan, S., and Chaudhury, A. 2003. “A
on IT outsourcing,” Communications of the ACM (46:12), pp.
- Swinarski, M., Kishore, R., and Rao, H.R. 2008. "Vendor
an ASP outsourcing context: a comparative evaluation of the roles of
power and partnership," in: Information Technology Outsourcing, S.
Rivard and B.A. Aubert (eds.), M. E. Sharpe, Armonk, NY, pp.
- Randeree, E., Kishore, R., and Rao, H.R. 2008. "Investigating
trust in outsourcing: a study in the health care industry," in:
Information Technology Outsourcing, S. Rivard and B.A. Aubert (eds.),
M. E. Sharpe, Armonk, NY, pp. 135-160.
- Sharman, R., Kishore, R., and Ramesh, R. (Eds.), 2007.
Handbook of Principles, Concepts and Applications in Information
Systems, First Edition, Springer’s Integrated Series in
Systems. New York: Springer.
Editor, Information and Management, January
2012 - current.
of Referees, Journal of Management Information Systems, 2005 - current.
Editor-in-Chief, Journal of Convergence Information Technology, 2007 -
- Editorial Review Board Member, International Journal of
Intelligent Information Technologies, 2004- current.
- Editorial Review Board Member, International Journal of
Enterprise Information Systems, 2004 - current.
Co-Chair, 52nd Annual Conference on Computers and
Singapore, May 2014.
Editor, ICIS Annual Conference – 2006, 2008, 2014, 2015
Editor, OCIS Division, AOM Annual Meeting – 2012, 2013, 2014, 2015
Chair/Co-Chair, AMCIS Annual Conference – 2005, 2009, 2010
Chair/Co-Chair, PACIS Annual Conference – 2013
Chair/Co-Chair, IRMA Annual International Conference – 2004
Chair/Co-Chair, AMCIS Annual Conference – 2003, 2004, 2005, 2006,
Chair, International Conference on Convergence Information Technology
and Community Service:
- Member, Steering
Committee, iSEED (Institute for Strategic
Enhancement of Educational
Diversity), SUNY at Buffalo, December 2013 – present.
- Member, UB Asian
Council – Executive Committee, SUNY at Buffalo, September 2011
– January 2013.
- Member, UB Asian
Council, SUNY at Buffalo, fall 2006 – present.
- School of
Management Dean Search
Committee, SUNY at Buffalo, fall 2007 – spring 2008.
of Management Service
- Member, MBA
Program Committee, School of Management, SUNY at Buffalo, fall 2005
- Member, MBA Core
Subcommittee, spring 2010.
- Co-Director, Global
Supply Management MBA Option, fall 2007 – summer 2012.
- Member, Personnel
Committee, School of Management, SUNY at Buffalo, fall 2007 –
- Member, Policy
of Management, SUNY at Buffalo, fall 2004 – present.
- Member, MBA Program
School of Management, SUNY at Buffalo, fall 2005 – present.
Committee, School of Management, SUNY at Buffalo, fall 2001 –
- Chair, Board
of Directors, International Institute of Buffalo, NY, Inc., September
2008 – February
Development Committee, International Institute of Buffalo, NY, Inc.,
2007 – September 2008.
Major Spring Fundraiser: Destination India, International Institute of
NY, Inc., January 2007 – June 2007.
- Member of the Board
Institute of Buffalo, NY, Inc., January 2003 – September
last updated on October 2, 2015
For questions or comments, please contact Dr. Rajiv