UB2020 IT Strategic Transformation
Initiative Customer Survey
1. What is your relationship to the university? If you have more than one role, please select what you consider to be your primary role.
3. I would be able to do my job more effectively if IT would help me with
4. How have your needs for various IT services changed in the last 2 years?
5. Think about your last real "technology crisis." Describe the crisis,
the assistance you needed during the crisis, what you received in terms
of support, and what you did not receive.
6. If UB had unlimited IT and other technical resources, how would you
choose to invest those resources?
7. What has been a positive IT experience?
8. What would you like changed about IT services?
What do you hope stays
Thank you very much for completing the survey.