Margaret A. Bucello
EDUCATION: B.S., Economics and Finance, State University of New York College Collage at Buffalo, 1991
Additional Studies, State University of New York at Buffalo, May 2006 – Present GPA 3.67/4.0
EMPLOYMENT: Manager/Director/Customer Service Provider; K.M.T. Management; 1992 – Present.
Held a variety of progressively responsible positions that required me to be a self-starter with the ability to multi-task while providing attention to detail and maintaining quality service. Developed excellent communication and people skills Developed corporate training, EEO, and sexual harassment programs. Handled required reporting for workers compensation and employee benefit/insurance programs. Established and mentored college internship program. Hired, trained, and managed personnel. Switched to part-time customer service position in 2000 to raise family.
Director of Sales and Catering; Ramada Inn – Rochester, NY; 1999 – 2000.
Created the sales department. Responsible for all group guest room and catering sales. Trained by Ramada in advanced sales knowledge. Evaluated revenue projections for individual market segments. Booked over $300,000 in revenue in six months. Contacted and/or responded to all key venues for marketing and promotions. Produced and approved all copy information for marketing and sales advertisements and promotions.
General Manager; Rochester, NY; 1996 – 1999.
Promoted within the company. Managed with similar duties (see below).
Restaurant Manager; Buffalo, NY; 1995 – 1996.
Responsible for all business operations. Prepared weekly P&L statements and monthly budget reports. Oversaw all inventories and decreased costs drastically. Improved profitability 100%. Interview, hired, trained, and managed all employees.
Banquet Director; Buffalo, NY; 1992 – 1995.
Responsible for all banquet sales and operations for 700 seat facility. Increased sales by 22% in the first year. Maintained all accounts payable, accounts receivable, and payroll.
VOLUNTEER: Religious Education; St. Mary’s Church, East Amherst, NY; 2003, 2005.
Maple East Elementary School PTA, 2002 –Present.
OTHER: New York State Department of Health Certified
Extensive Computer and Information Management Skills
Ramada Sales Skills Award Recipient
REFERENCES: Available Upon Request
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