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	Mark A. Greenfield Web Development Manager Phone: (716)645-2811 Fax: (716)645-3734 E-mail: markgr@buffalo.edu
	Professional Mark Greenfield is a member of the professional staff at the State University of New York at Buffalo (UB). He has 18 years experience in information technology, the last 13 of which have been at UB. Mark's current position is Web Development Manager for the department of Computing & Information Technology (CIT), the university's central computing organization. He is responsible for managing CIT's web presence, including the planning, development, implementation and evaluation of CIT's web efforts. Mark also enjoys teaching workshops and seminars on web design. Workshops available through CIT include HTM 305, a three hour lecture style course on web site design. Mark's other professional interests include customer service and the application of the principles of total quality management in higher education. Mark has given several presentations both locally and nationally on how to incorporate Stephen Covey's seven habits into customer service.   Presentations Mark has had the privilege of making presentations at several regional and national conferences on the internet, customer service, and technology in the classroom. Please contact Mark for more information on the following presentations: Seven Habits of Highly Effective Media Centers UB IT Culture Change Event - February 1998   Seven Habits of Highly Effective Media Centers 1998 National AECT Convention   Designing Effective Media Center Web Sites 1997 Fall CCUMC Conference   Improving Customer Service through the World Wide Web 1997 Fall CCUMC Conference   Improving Customer Service through the World Wide Web 1997 AECT National Convention   Media Services & the WWW: Reaching Your Clients 1996 AECT National Convention   Technology Classrooms: Meeting the Needs of Faculty 1995 AECT National Convention Personal Mark resides in Clarence, New York with his wife Kimberly and daughter Makayla and chocolate labrador Cody. Kim also works at UB as the Executive Assistant to the Vice President for Advancement and Development. . Mark's other interests include sports and music. An avid golfer and tennis player, he has retired from his favorite sport of lacrosse. He has held many coaching positions including lacrosse at Hamburg High School, The Nichols School, and Buffalo State College; and Girl's Tennis at Hamburg High School. Mark is currently the coach of Men's Lacrosse at UB.   Copyright © 2001 All Rights Reserved State University of New York at Buffalo Last updated: April 20, 2001