EXPERIENCE
  • Medical Office 2015 New York
  • Support team for both doctors within the practice, Dr. Maria Paz Duaban and Dr. Sureshchandra Patel, to maintain communication and disseminate information to coworkers and to doctors appropriately.
  • Ambassador to the practice: First point of contact for all incoming calls and walk-in patients. Greet all patients and their families promptly and professionally, with a smile.
  • Set up and confirm patients appointments by analyzing medical charts, and using the Citywide Immunization Registry for vaccination and immunization checks.
  • Communicate with offices of medical specialists to provide PCP referrals for patients.
  • Verify pertinent patient and family information, insurance eligibility, and payment plans.
  • Receive, inspect, and organize medical supply packages in designated locations.
  • Handled community mailers (letters and postcard mailers) including copying, envelope stuffing and postage for mailings.
  • Open and close down the practice, as needed.
  • Perform executive administrative duties including answering phones and responding to inquiries, faxing and scanning of documents, following up with patients, scheduling follow-up appointments, creating and maintaining patient files and databases, conducting data entry and maintenance of files and informational databases imperative to the success of the practice, etc.

Sales Representative
  • Plaza Auto Mall - Two Positions 2014
  • Booked appointments for private meetings and sales consultations.
  • Conducted sales pitches and attempted to upsell vehicle trade-in promotions and new purchases to existing and potential customers.

Vehicle Service Department Greeter /Customer Service Specialist 2013 – 2014
  • Checked customer's history with company to verify vehicle service needs and book service appointments.
  • Communicated regularly with Service Advisors to discuss customer needs and vehicle issues.
  • Acquired payment information from customers, and referred them to financial advisors if needed.
  • Ensured the proper working of office equipment and point of contact with the third party vendors, i.e.: Phones, copiers, printers, etc.; contacting vendors and issuing work orders for maintenance service requests or emergencies.
  • Opened and closed down the service office, as needed.
  • Performed overall administrative duties that supported the day-to-day operations of the customer service desk, answering phones and responding to inquiries, distributing information to appropriate parties, customer follow-up, etc.
    • Volunteer Work at Lutheran Hospital

      January 2012 – May 2012
      • Assisted nurses with water for newborns.
      • Education

        • University of Buffalo, State University of New York

          Brooklyn College Academy

        • Regents Diploma with honors June 2014