:Title SelfHelp for Cleaning up Your Computer After a Virus-Hack-Whatever by KenJohnson 20040316 :Introduction lock the doors and sweep up the dirt. this won't get rid off the stains on the sofa but will help keep unwanted guests out of your computer. :Instructions printout these directions tic them off as you work your way through the list it's not as long as it looks :^) email johnsonk at buffalo.edu to report errors or suggestions :Key Indentation represents sub-section. Colon : at the front indicates a title for a primary section : at the end forewarns of an upcoming sub-section > indicates the use of a menu or button or tab >> indicates RightClicking with the Mouse, to get the ContextMenu :chapter 1 :reboot into safemode with net shutdown the computer wait 5 seconds turnON the computer tap the [F8] key till the menu "safe mode with networking" appears if you don't see this menu, gobackto reboot give it at least 4 tries, the moment or opportunity for the F8 key is breif 2 or 3 seconds after the computer checks itself out just as the operating system gets underway select "safe mode with networking" using the arrow keys [^] or [v] press [enter] to proceed wait for usual login panel login as a local administrator you should be reminded by windows that you are running in safemode :turnON FireWall Most computers need to have a firewall installed by a technician. Popular products include ZoneAlarm, BlackIce WindowsXP has a firewall built in: > Start > Settings > Control Panel > Network Connections > Local > Properties > Advanced > checkON ProtectMyComputer > OK :start the antivirus program > Start > Programs > Norton > Norton AntiVirus Corporate Edition if this program can't be found: call tech support immediately, turn off your computer. otherwise: examine the Virus Definition File Version: if version is out of date: > LiveUpdate if LiveUpdate is not available: call tech support immediately, turn off your computer. if version is good: > scan > scan computer > checkON C: and D: or all local drives > Scan button typical systems take 30 to 60 minutes have 50k files runs much faster minimized if viri found: the program normally moves the to Quaranine if quarantine failed: call tech support immediately, turn off your computer. :chapter 2 :manage computer local users and groups limit the number of LocalAccounts limit the number of accounts in the AdministratorsGroup any members in this group should have difficult passwords :turnOFF RemoteAssistance >> computer > properties > remote > checkOFF remoteAssistance > checkOFF RemoteDesktop > SystemRestore > checkON TurnOffSystemRestore > ok :turnOFF BackgroundProcesses Start > Run msconfig > Services > checkOFF where Manufacturer or Service is suspect or unneccesery > Startup > checkOFF where StartupItem or Command is suspect or unneccesery > OK > exit without restart :install FactoryRecalls run WindowsUpdates repeatedly while using SafeModeWithNet run OfficeUpdates :install BrowserProtection SpyBot :chapter 3 :arrange for automatic updates reboot in StandardMode login as a local administrator >> computer > properties > AutomaticUpdates > checkON AutomaticallyDownloadUpdates > Everyday at 8:00AM > ok :delete temporary file clutter :defragment the filing system The hard drive is not fragmented. The information on it is typically scattered about the place though. Imagine a book where the table of contents is continued on page 100 as if it were a magazine. Imagine a dictionary where there was no alphabetic ordering. Imagine collecting encyclopedias, notepads, news papers and post-its all in the same shelf. Fine if it is thoughtfully organized, but slow if randomly placed. eof