1937 Old Dekalb Road, Canton, NY 13617

(315) 714-2319

Academic Work Experience

Interlibrary Loan Specialist: Shared Services

October 2012 - current

SUNY Canton Southworth Library Learning Commons, Canton, New York

SUNY Potsdam College Libraries, Potsdam, New York

  • Oversee Interlibrary Loan (ILL) operations across two SUNY college campuses, uniting the two into a shared service
  • Provide systems support for ILL technology, including (but not limited to) ILLiad ILL management (staff clients, server issues, patron webpages, web-based circulation); participate in upgrades of systems software and conduct testing
  • Act as the libraries' primary contact with the Information Delivery Service (IDS) Project and other ILL communities; in consultation with these resources, develop procedures, workflows, training materials, and documentation to optimize operation efficiency
  • Manage copyright compliance processes, gather use statistics, and strive to meet local and statewide performance standards
  • Respond to requests and queries from SUNY Canton and SUNY Potsdam patrons
  • Train ILL staff and student employees on ILL procedures and collaborate with library staff on policy issues; work closely with colleagues at both campuses to ensure ILL process and patron services are effective and timely
  • Backup/support department clerical staff (see Library Clerk II, below)

Library Clerk II

July 2008 - October 2012

SUNY Potsdam College Libraries, Potsdam, New York

  • As Interlibrary Loan Clerk, processed daily Interlibrary Loan requests, adhering to IDS benchmarks; staffed ILL office as patron service point
  • As Acquisitions Clerk, purchased materials for the libraries' collection; processed purchased items upon arrival; managed budgets; interacted with vendors and librarian liaisons to academic departments
  • Trained and supervised department student employees, typically five per semester
  • Troubleshot software and hardware issues; participated in systems upgrades; installed ILLiad clients on staff computers
  • Documented, evaluated, and designed workflows; implemented changes as appropriate

Tutor / Professional Tutor

August 2001 - May 2008

SUNY Canton Southworth Library Learning Commons, Canton, New York

  • Proofread student papers; assisted with resumes, essay construction, research, computer and printing issues
  • Held various Professional Tutor positions over seven years, including Technical Writing Tutor (working with technical, writing intensive classrooms) and English as Second Language / Limited English Proficiency Tutor

Library Aide

March 2006 - September 2007

SUNY Canton Southworth Library Learning Commons, Canton, New York

  • Gave part-time assistance in all library departments, with emphasis on Interlibrary Loan
  • As evening and weekend building supervisor: opened and closed the building; supervised Circulation Desk student employees; staffed Reference Desk, aiding students and faculty with research and projects

Other Work Experience

Licensed Real Estate Agent

January 2007 - January 2010

Lacy Realty, LLC, Gouverneur, New York

  • Assisted customers and clients in the buying and selling of homes, land, and commercial properties
  • Showed homes and land to prospective customers; listed homes for sale

Webmaster / Administrative Assistant

March 2004 - July 2008

Lacy Realty, LLC, Gouverneur, New York

  • Built, maintained agency's website; designed advertising for newspaper, magazine, and other publications
  • Maintained office technology, troubleshooting computer, printer, network, and software issues; trained agents in technology use

Technical Skills

Proficient with an array of technologies, services, and concepts, including:

  • ALEPH Integrated Library System
  • ILLiad Interlibrary Loan, including Customization Manager, Staff Manager, and Odyssey Helper
  • OCLC services, including Connexion and WorldCat
  • Microsoft Office Suite, Photoshop, Pagemaker, and current Cloud-based text editors and services
  • HTML, CSS, and familiarity with other languages (JavaScript, LUA, AutoHotKey)

Completed NYS Information Technology Assistant Certificate Program, September 8, 2011

Interests and Personal Projects

PC Maintenance and Repair

Effect hardware upgrades (video cards, RAM, hard drives) and Operating System installs (Windows, Ubuntu Linux, Jolicloud)


Study and enjoy diverse philosophical ideas; created a website to promote non-academic philosophical thought

Volunteer Work

Volunteer for the St. Lawrence County Cancer Fund, a non-profit that organizes the Edward I. Moses Walk/Run for Life; serve as event photographer; designed and maintain the organization's website


Created /own several amateur websites, including the above, a family site, and others; occasionally create in a text editor, from scratch, without the use of design software


Bachelor Of The Arts Degree, St. Lawrence University


English and Philosophy double major

English concentration in Fiction Writing; developed numerous short stories and two full-length film screenplays

Masters of Library Science, University at Buffalo

2014-2016 (Projected)

Library and Information Studies program