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- Athena Tsembelis
12.08.2004
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- Usability is the measure of the quality of a user's experience when
interacting with a product or system — whether a Web site, a software
application, mobile technology, or any user-operated device.
(Source: What is
usability? http://www.usability.gov/basics/index.html)
- Problem: What is the quality of our user’s experience?
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- Is the site usable?
- Can the targeted audience find the information they need?
- Does the information architecture support or detract from their ability
to find this information?
- What tendencies are evident in search behaviors?
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- Ease of learning
- Efficiency of use
- Memorability
- Error frequency, severity
- Satisfaction
- (Adapted from Source: What is usability? http://www.usability.gov/basics/index.html
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- Qualitative Approach
- Select representative sample
- Pre & post interviews
- Define tasks
- Observe users
- Screen capture of each experience
- Think-aloud method
- A write-up with the details of the experience, immediately after
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- Over Spring 2005 semester
- IRB forms in process
- Gather information, build instruments
- Finalize participants
- Prepare facilities
- User-testing (Round 1)
- Assess and implement changes
- User-testing (Round 2)
- Project completion: Summer 2005
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