8
Cost/Benefit Analysis
*
$18,185
$55,076
$26,969
0
SMART
refund
71,057
306,975
210,148
81,196
Total
pages
scanned
3921
12,914
9042
2979
Total
requests
2005
2004
2003
2002
Year
*
Figures based on %40 cost to the BMG due to SMART’s allocated fee